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With You For the Long Haul

We strive to be the first choice partner for customers with a priority to build and sustain long-term relationships. In a cyclical industry like ours, that means offering to customers several key Pacific Basin advantages beyond the scale and quality of our fleet and the reach of our network, such as:

  • our financial strength and staying-power
  • our ability and willingness to stand by our commitments
  • our commodities expertise and ability to extend a world-class service and deliver our customers’ cargoes safely and reliably
  • our staff’s shared passion to deliver to the best of their ability and, through thick and thin, to ensure the highest possible degree of customer satisfaction

The promise of our Pacific Basin brand, our values and our actions in good times and bad, are summed up in our tagline:

With you for the long haul

Our vision is to be the leading ship owner / operator in the dry bulk shipping space, and the first choice partner for customers and other stakeholders

What Our Customers Say About Us

  • You are great at being flexible and able to supply the right ship at right time to fit our changing needs
  • Your chartering team has gone above and beyond, and their support has helped us secure difficult trades
  • Pacific Basin is first class – you are responsive, timely, and you solve issues and take a customer approach
  • Pacific Basin is a strategic partner and we are very satisfied and can rely on you: you are very competitive for us on rates, have a good grasp of our industry and you always look to improve
  • You rate business quickly and your ships are very punctual

  • You were really cooperative, friendly and instrumental in helping us work through issues with our new shore-based equipment – other owners would not have been so understanding
  • Operationally your performance is faultless, you guys handle things exceptionally
  • Your fleet fits the bill for our logs trade and you make a big effort to be proactive on your ships’ readiness and equipment condition
  • You are very reliable, and we have full trust in Pacific Basin as “class one” freight provider and counterparty
  • We appreciate that you always support our special requests, such as upsizing cargoes

What We Stand For

Our business is people driven, and our success hinges on the strength and quality of our relationship with customers, suppliers and other business partners. We blend an effective cargo and customer-focused business model with talented, team-focused people who share sensible values and a passion for delivering excellent service.

Our Business Principles

  1. We are passionate about our customers, our people, our business and our brand
  2. We honour our commitments, and we value long-term relationships over short-term gain
  3. We offer a personalised, flexible, responsive and reliable service, and look for ways to make it easier to do business with us
  4. We target excellence and success through dedication and teamwork, and we see everyone in Pacific Basin as a corporate ambassador
  5. We take a sustainable business approach and promote high standards of safety and environmental stewardship
  6. We are caring, good humoured and fair, and treat everybody with dignity and respect, encouraging diversity of opinions and cultures
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